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Steps for refund
Refund is possible only in case of delay departure of the ship for which the ticket was purchased. Delay navigation can be caused by a malfunction of a ship or adverse weather conditions. If there are grounds for a refund, the money will be refunded to the buyer.
Seller is not responsible for errors caused by the customer and will not be accepted as a basis for a full refund. Errors caused by the customer include incorrectly selected the date of sailing, wrong route selected or wrongly selected tickets.
Tickets purchased by customer error can be returned with a deduction fee of 50% of the total invoice amount. Request for refund should be sent at least 24 hours prior to the scheduled trip.

Steps for refund:
  1. Contact seller by sending mail to with the following information: name of the buyer, order number, route, time and date of departure.
  2. Seller will contact you regarding problems within a few days.
  3. In case of a valid reason the money will be refunded to your account. The time needed for money to transfer to your account may take up to a month.

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