Cancellation policy

A refund of 100% of the purchased ticket price is only possible in the event of cancellation or a delay in passenger transport exceeding 90 minutes. The carrier is not responsible for mistakes made by the passenger and they will not be accepted as a basis for a refund of 100% of the purchased ticket price. Such mistakes include: selecting the wrong voyage date, selecting the wrong route, or selecting the wrong ticket. A refund of 75% of the purchased ticket price is possible if the passenger decides to exchange the tickets (in which case new tickets will need to be purchased)."
Refund of 50% of the purchased ticket price is possible if the passenger decides to cancel their trip. The refund is always executed exclusively via bank transfer to the account from which the ticket purchase transaction was made. The time required for the money to be visible in the specified account depends solely on the banks.