General buying terms

Based on Regulation (EU) No. 1177/2010 of the European Parliament and of the Council of 24 November 2010 on the rights of passengers when traveling by sea or inland waterways, Regulation (EC) No. 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers in the carriage of passengers by sea in the event of accidents, the General Data Protection Regulation (Official Journal of the EU L 119 effective from 25 May 2018), the Act on the Transport in Scheduled and Occasional Coastal Maritime Traffic (NN No. 19/22), the Maritime Code (NN No. 181/04, 76/07, 146/08, 61/11, 56/13, 26/15, 17/19), the Obligations Act (NN No. 35/05, 41/08, 125/11, 78/15, 29/18, 126/21, 114/22, 156/22, 155/23), the Act on the Implementation of the General Data Protection Regulation (NN No. 42/18), the Electronic Commerce Act (NN No. 173/03, 67/08, 36/09, 130/11, 30/14, 32/19), and the Consumer Protection Act (NN No. 19/22, 59/23).

GENERAL TERMS AND CONDITIONS

Article 1.

GLOSSARY The individual terms in these General Terms and Conditions have the following meanings:

CARRIER – KAPETAN LUKA KRILO d.o.o. for transport, tourism, and services, Jesenice, Poljička cesta Suhi Potok 28.

VESSEL – a maritime object intended for navigation at sea, with a hull length greater than 15 m, or authorized to carry more than 12 passengers.

AGENCY – a legal entity with which the carrier has a regulated legal relationship and which has the right to sell tickets for the fast ferry lines operated by the carrier on its behalf and for its account.

PUBLIC TRANSPORT refers to the transport of persons and goods that is available to everyone under equal conditions and is carried out based on a transport contract.

POINT OF SALE – a place at the departure port where the carrier sells tickets or a place at the departure port where the agency sells tickets.

FREIGHT – the sum of the price, fees, and taxes.

LUGGAGE – any item transported under the Passenger Transport Agreement, excluding live animals, which may include personal belongings of the passenger that they carry on board. Since the vessel does not have designated space for storing and supervising luggage, as luggage transport on fast ferry lines is limited by space and weight capacity, luggage includes items that passengers leave on the vessel at their own risk and must not exceed a weight of 23 kilograms.

HAND LUGGAGE – luggage (one piece) that a passenger carries with them and supervises or manages.

PASSENGER – any person on board being transported by the vessel or who will be transported based on the Passenger Transport Agreement and a valid ticket, excluding children under one year of age and excluding persons employed on the vessel in any capacity.

TICKET – a document titled "Ticket" or an electronic ticket issued by the carrier or issued by an agency with which the carrier has a regulated contractual relationship.

CONCESSION TRANSPORT – the right that passengers have on lines in public maritime transport, which includes discounted transport for passengers and free transport in accordance with the Act on Transport in Scheduled and Occasional Coastal Maritime Traffic.

TICKET WITH CONCESSION RIGHT – the right to concession transport that passengers obtain based on the Island Passenger Transport Card, student ID, card for maritime transport for persons with disabilities, and children with developmental difficulties, as prescribed by the Regulation on the Conditions and Manner of Exercising the Right to Concession Transport on Lines in Public Maritime Transport.

RIGHT TO CONCESSION – passengers in passenger transport in the territory of the Republic of Croatia have rights in accordance with the provisions of the Act on Concessions in Domestic Passenger Transport.

PORT – refers to a sea port, i.e., a marine and land area directly connected to the sea, with built and unbuilt shores, breakwaters, facilities, installations, and other structures intended for the docking, anchoring, and protection of vessels, yachts, and boats, for the boarding and disembarking of passengers and goods. intended for docking, anchoring, and protection of vessels, yachts, and boats, for the boarding and disembarking of passengers and goods.

PORT OF EMBARKATION – is considered the departure port of the vessel if it cannot be determined that the passenger embarked at another port, and it is marked on the valid ticket.

PORT OF DISEMBARKATION – is considered the port where the passenger disembarks and is marked on the valid ticket.

SPECIAL DRAWING RIGHT is a unit of account as defined by the International Monetary Fund.

EXCEPTIONAL CIRCUMSTANCES – extraordinary and unpredictable circumstances that could not be prevented, eliminated, or avoided even if all reasonable measures had been taken. Such circumstances include: – meteorological conditions that hinder navigation (fog, storms, etc.); – security risks and extraordinary problems that may affect navigation safety; – political instability (war, attacks, civil unrest, conflicts, curfews, etc.);

DAYS means calendar days, including all seven days of the week, with the assumption that, for notification purposes, the day on which the notice was sent will not be counted, and that for determining the duration of validity of the ticket, the day the ticket was issued or the day the journey by vessel began will not be counted.

Article 2.

TRANSPORT OF PASSENGERS AND LUGGAGE

Under the Passenger Transport Agreement, the carrier undertakes to transport the passenger by vessel, and the passenger agrees to pay the fare. These General Terms and Conditions are an integral part of the Passenger Transport Agreement. The transport agreement is concluded by the mutual consent of both contracting parties through the purchase of a ticket; by purchasing the ticket, the passenger fully accepts these General Terms and Conditions. The amount of the fare is determined by the agreement. The fare price list is published on the carrier's website. The passenger can purchase a ticket not only at the point of sale but also electronically via the carrier's website. If the passenger chooses to purchase a ticket electronically, it is necessary to fill in the required information (e.g., entering the number of tickets) and send the order. Tickets are reserved for 30 minutes from the moment all purchase data is entered, and during this time, confirmation of payment is awaited. If the online payment transaction is not completed within 30 minutes, the purchase is canceled. Tickets are considered ordered at the moment the passenger selects and confirms the payment method. At that moment, the ticket purchase process is completed, and no subsequent changes to the order are possible. Ticket prices are expressed in euros. Ordered products or services are paid for online using one of the debit/credit cards: MasterCard®, Maestro®, Visa, or American Express®.
The carrier is obligated to send the tickets to the passenger's email address at the moment it receives confirmation approving the online transaction. If the passenger does not receive the tickets at the email address or the delivery notice after it has been sent within the expected time, the passenger has the right to notify the seller to take action for the subsequent delivery of the tickets to the email address. If the passenger refuses to receive the tickets after purchasing them and after the carrier has received confirmation of payment, the carrier has the right to request reimbursement of all costs associated with the delivery.
The purchased ticket is valid only for travel on the date and time for which it was purchased. Tickets purchased electronically cannot be returned at sales points but only by sending a request to the email refund@krilo.hr. If the passenger decides to cancel the trip or change the date/time of the trip, they can fill out a form located on the carrier's website under "CONTACT US," at least 24 hours before the scheduled departure. Requests for refunds submitted within 24 hours of the scheduled departure are not grounds for a full refund but will be considered.
A full refund of 100% of the purchased ticket price is possible only in the case of cancellation or delay in passenger transport longer than 90 minutes. The carrier is not responsible for mistakes made by the passenger, and such mistakes will not be accepted as grounds for a full refund of the ticket price. Such mistakes include: incorrectly selected date of travel, incorrectly selected route, or incorrectly selected tickets. A refund of 75% of the purchased ticket price is possible if the passenger decides to exchange tickets (in which case new tickets will need to be purchased).
A refund of 50% of the purchased ticket price is possible if the passenger decides to cancel the trip. Refunds are always made exclusively through a bank transaction to the account from which the ticket purchase transaction was completed. The time required for the money to be visible in the specified account it exclusively depends on the banks. All passengers must possess a valid travel ticket, which they are required to present upon request of the ship's captain and/or another authorized crew member during boarding or entering the ship. The carrier is authorized not to allow boarding to a passenger who does not possess a valid travel ticket. In the case of boarding a passenger who does not have a valid travel ticket, the transportation contract is considered concluded at the moment the journey begins.
Passengers can purchase a travel ticket at ports where the carrier has a sales point or through the carrier's official website. A travel ticket to exercise the right to discounts will be issued upon presentation of valid documents issued by the relevant authorities. The carrier is not responsible for tickets purchased by the passenger in advance; the carrier is only responsible for tickets purchased as described in the previous paragraph of this article. Advance sale refers to the purchase of tickets from an agency or another registered legal or natural person (operating within or outside the European Union) for ticket sales with which the carrier has a contractually regulated relationship, and which in this case sells tickets on behalf of or for the account of the carrier. A travel ticket can be issued in electronic form. For tickets purchased electronically, the carrier will issue a ticket and an invoice including VAT in accordance with the applicable legal regulations of the Republic of Croatia.
The passenger is required to print the issued travel ticket and bring it on the journey or to save it in electronic form on their smartphone, tablet, or similar device throughout the entire journey and must present it upon boarding the ship at the request of the ship's captain and/or another authorized crew member. A ticket issued in a person’s name cannot be transferred to another person without the carrier's consent.
Personal data collected by the carrier when selling a travel ticket from the passenger is collected, processed, and used in accordance with the applicable regulations of the Republic of Croatia and in accordance with the General Data Protection Regulation and the Law on the Implementation of the General Data Protection Regulation. A passenger who boards without a valid travel ticket, which they were required to obtain before boarding, must immediately inform the captain or another authorized crew member. Such a passenger may be disembarked by the ship's captain as soon as they fail to meet the requirements of these General Terms.
A passenger without a valid travel ticket must pay the fare from the port of boarding to the port of disembarkation, and if they did not inform the captain and/or another authorized crew member in time, they are required to pay double the fare for the distance traveled, provided there is space on the ship. In this case, a passenger who refuses to pay for the travel ticket will be excluded from the journey, and if they refuse, the ship's captain and/or another authorized crew member must notify the nearest emergency police service. The travel ticket is valid for the ride on the day/time indicated on the travel ticket. The travel time is determined by the schedule.
In the case of purchasing a ticket through the carrier's website, the collected data and the confidentiality of your information are protected and secured using SSL encryption. Online payment pages are secured using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a method of encrypting data to prevent unauthorized access during transmission. This enables secure information transfer and prevents unauthorized access to data during communication between the user’s computer and the Webpay service, and vice versa. The WebPay service and financial institutions exchange data using a virtual private network (VPN), which is protected from unauthorized access. The Monri Payment Gateway is certified according to the PCI DSS Level 1 security standard established by Visa and MasterCard regulations. The merchant does not store credit card numbers, and those numbers are not accessible to unauthorized persons.
To ensure the proper operation of navigation, the ship's captain and/or another authorized crew member may relocate passengers. A passenger wishing to extend their journey on the same ship beyond the port of disembarkation indicated on the valid travel ticket must inform the carrier before boarding the ship for the specified journey. In this case, the passenger must pay the difference for the travel ticket to the new port of disembarkation according to the published price list.
Passengers bear the costs incurred due to injuries, illnesses, or treatment that are not caused by the journey or stay on the ship, nor do they have any connection to the ship. The carrier does not offer a medical service on board, which is why it recommends that passengers arrange appropriate travel insurance. Passengers assume responsibility if they do not follow the recommendation. The ship does not have designated space for storing and supervising luggage. Passengers leave luggage on board at their own risk and without supervision. Boarding and disembarking luggage from the ship is the sole responsibility of the passenger. Passengers must take care of their hand luggage during the journey, and it is transported at the passenger's exclusive responsibility.
Passengers are allowed to bring luggage on board weighing no more than 23 kg and to carry one piece of luggage that they supervise or keep with them. Passengers are solely responsible for the contents of the luggage they bring on board, and the carrier is not liable for any damage arising from the passenger bringing on board luggage containing items that are not suitable for transport. The carrier is liable to the passenger for damages due to the destruction, shortage, or loss of valuable items and for delays in delivering these items to the passenger (money, securities, gold, silver, jewelry, art objects) only if he received for safekeeping. The carrier does not have the means to assess the value of items, and therefore the passenger cannot declare a value for the deposited luggage that exceeds the liability limits that apply. If hand luggage and baggage are not picked up or removed from the ship after the journey, the carrier is obliged, at the passenger's expense and risk, to keep it themselves or hand it over to a suitable custodian for safekeeping. The carrier's liability for damages caused to hand luggage due to damage, shortage, or loss, or delays in delivering luggage to the passenger is limited in all cases to: (1) for hand luggage – 1,800 accounting units of Special Drawing Rights per passenger and per journey. The transport of passengers and hand luggage and baggage includes the time the passenger is on the ship, the time during which boarding and disembarking actions are carried out, and the time during which passenger transport takes place by water from the shore to the ship and vice versa, if the price of that ancillary transport is included in the price of the travel ticket, or if the carrier makes a ship available to the passenger for this transport. The transport of hand luggage and baggage also includes the time the passenger is at the passenger terminal or at any other port facility on the shore if the carrier has received the hand luggage and baggage but has not delivered it to the passenger. The transport of passengers does not include the time the passenger is at the passenger terminal or at any other port facility on the shore. The carrier has the right to retain and sell hand luggage entrusted to it for transport and valuable items received for safekeeping to settle its claims related to the transport of passengers, luggage, and safekeeping of valuable items

Article 3.

CANCELLATION OR DELAY IN PASSENGER TRANSPORT DEPARTURE

Passengers are required to verify whether the departure time of the ship is in accordance with the published planned schedule at the port of departure and/or at the sales point of the carrier located at the port of departure. Passengers must arrive at the port of departure at least 30 minutes before the planned departure of the ship to ensure that boarding proceeds according to the planned schedule. In the event of cancellation or delay in the departure of passenger transport, the carrier is obliged to inform passengers of the new planned departure and arrival times as soon as the carrier has this information.
Notices in case of cancellation or delay in the departure of passenger transport will be available to passengers at the terminal in the port of departure.
If passengers miss a connecting transport due to cancellation or delay in departure, the carrier will make reasonable efforts to inform those passengers about alternative connections.
In the case of cancellation or delay in the departure of passenger transport lasting more than 90 minutes, the carrier is obliged to provide passengers with a free meal (snack) or refreshing drink (refreshment).
If the cancellation or delay in departure results in an unavoidable overnight stay for passengers, the carrier is obliged to offer free accommodation, if possible. The total cost for accommodation may be limited to 80 euros per person for one night, and for a maximum of three nights.
In the case of cancellation or delay in the departure of passenger transport lasting more than 90 minutes, the carrier is obliged to offer passengers the following options:
• Travel on another line (re-routing) to the final destination at the earliest possible time and at no additional cost;
• Refund;
• Return to the port of departure at no additional cost when appropriate and possible (free return trip).
Following the situation described in the previous paragraph, the passenger has the right to request compensation in addition to the guaranteed alternative transport, with the minimum amount of compensation being 25% of the ticket price due to the delay, in the following cases:
• 1 hour for journeys lasting 4 hours;
• 2 hours for journeys lasting between 4 and 8 hours;
• 3 hours for journeys lasting between 8 and 24 hours;
• 6 hours for journeys lasting over 24 hours.
If the delay time is double the previously mentioned periods, the compensation increases to 50% of the ticket price.
The carrier is exempt from paying compensation or providing overnight accommodation to passengers in cases where the cause of the delay or cancellation is adverse weather conditions that threaten safe navigation. If the carrier does not transport the passenger to the destination on time, they are liable to the passenger for damages suffered due to the delay, unless the carrier proves that the delay was caused by circumstances that could not be avoided even with the care of a good expert.

Article 4.

COMPLAINTS CANCELLATION OR DELAY IN PASSENGER TRANSPORT DEPARTURE

A passenger may submit a complaint to the carrier at the carrier's address or via email at luka@krilo.hr within two months from the date the journey was undertaken or from the date when the journey was supposed to take place. The carrier is obliged to inform the passenger within one month of receiving the complaint whether the complaint is valid, rejected, or still under consideration.
The carrier must notify the passenger of the decision regarding the complaint no later than two months from the date the complaint was received.
If the passenger is not satisfied with the response received, they may contact the Agency for Coastal Line Shipping at Ulica grada Antofagaste 6, 21000 Split, phone: 021/329-370, fax: 021/329-379, email: info@agencija-zolpp.hr.
In case of a dispute, it may be attempted to be resolved out of court using the alternative dispute resolution procedure.
If the passenger purchased the travel ticket through the carrier's official website, they may submit the complaint via the online dispute resolution platform.
Alternative dispute resolution and resolution of disputes through the online dispute resolution platform are available exclusively to passengers who are residents of the European Union.
A passenger may submit a compensation claim using the European Small Claims Procedure.

LUGGAGE
The passenger is required to submit a written complaint to the carrier at the email luka@krilo.hr: – if there is visible damage to the luggage – before or at the time of disembarking the passenger; – if the damage to the luggage is not visible or in the case of lost luggage – within 15 days from the date of disembarkation or issuance, or from the date when the luggage was supposed to be issued. If the passenger does not submit a written complaint to the carrier, it is presumed, unless proven otherwise, that the luggage was received in proper condition. A written complaint is not necessary if the condition of the luggage is determined in the presence of both parties at the time of its collection. The passenger may declare that they consider the luggage lost if it has not been delivered within 30 days from the date of the journey's completion, provided that the passenger has the right to request If the luggage is found within one year from the date of compensation payment for the loss of luggage, the passenger has the right to request that the carrier notify them about the found luggage via email at luka@krilo.hr. Within 30 days of receiving notification about the found luggage, the passenger can request the delivery of the luggage, with transportation costs to be paid, to a location of their choice. A passenger who retrieves the found luggage is obliged to return the amount that was paid to them as compensation for the loss of luggage, after deducting any fare that was refunded, but retains the right to claim compensation for the delay in the delivery of luggage. If the passenger does not make the aforementioned request, the carrier has the right to freely dispose of the luggage.

MARITIME ACCIDENT
The carrier is obliged to compensate for property and non-property damages that occur during transportation, including health damage, injury, or death of passengers, unless caused by the actions of the passenger or an unforeseen external cause that could not be anticipated or avoided. If the damage was not caused intentionally or by gross negligence, the carrier is obliged to compensate for damages up to the amount stipulated by the positive regulations of the Republic of Croatia or international agreements. The carrier can be relieved of liability for damages if it proves that the damage was caused by the actions of the passenger or by force majeure. The carrier is not liable for damages that are not causally related to the performed transportation. In the case of loss or damage to hand luggage due to a maritime accident, the passenger can notify the carrier in writing via email at luka@krilo.hr, no later than 15 days from disembarkation or from the date of collection of the luggage.

Article 5.

FORCE MAJEURE

The carrier is released from liability for damages if it proves that it could not fulfill its obligation, or that it was delayed in fulfilling it due to external, extraordinary, and unforeseen circumstances that arose after the contract was concluded, which it could not prevent, eliminate, or avoid. The carrier is not obliged to compensate the passenger for damages in the case of force majeure after a transport contract has been concluded, and before the occurrence of the force majeure event. If the journey has commenced and then a force majeure reason arises, the carrier is obliged to refund only the difference in the price of contracted and provided services.

Article 6.

PERSONS WITH DISABILITIES AND PERSONS WITH REDUCED MOBILITY

The carrier will establish or make available non-discriminatory access conditions for persons with disabilities or persons with reduced mobility and their companions. The carrier will provide assistance free of charge to persons with disabilities or persons with reduced mobility within its areas of competence, including boarding and disembarking on the vessels. Assistance will, if possible, be tailored to the individual needs of these persons. The individuals mentioned in the previous paragraph of this article may contact the carrier in any available way 48 hours prior to the start of the journey according to the planned departure schedule (by phone, via email, or by visiting the ticket sales location at the port) with the exact route and date of travel. These individuals can also contact the agency from which the ticket was purchased. In cases where multiple journeys are taken with a single ticket, it is sufficient to notify the carrier once. Persons with disabilities or persons with reduced mobility will be introduced to authorized personnel from the carrier at the departure port, no later than 60 minutes before the scheduled departure time. If a person with a disability or reduced mobility is traveling with a guide dog, they are obliged to inform the carrier. When the carrier operates transport in scheduled coastal maritime traffic, passengers have the right to discounted privileged transportation and the right to free transport. The conditions and methods for exercising the right to privileged transport on lines in public maritime traffic are prescribed by the Law on Transport in Scheduled and Occasional Coastal Maritime Traffic. The carrier may require that a person with a disability or reduced mobility, for safety reasons, travel accompanied by another person. The companion of a person with a disability or reduced mobility has the right to free travel. In the event of cancellation or delay in departure, the provisions of Article 3 of these General Terms apply.

Article 7.

TRANSPORT OF CHILDREN

Any person who has not yet reached the age of 14 must travel accompanied by an adult, otherwise, the captain of the ship may deny the right to travel for safety reasons.

Article 8.

RIGHT TO REFUSE TRANSPORT

The transport of dangerous goods is prohibited: explosives, gases, flammable liquids, flammable solids, self-heating materials, substances that release flammable gases upon contact with water, oxidizing substances, organic peroxides, poisons, infectious substances, radioactive materials, corrosive substances, and other hazardous materials.
The carrier will refuse to transport the following items as hand luggage: – items likely to endanger the ship or persons and property on board; – items whose transport is prohibited by the positive regulations of the Republic of Croatia and international regulations; – items that the carrier reasonably considers unsuitable for transport due to being dangerous, unsafe, or unsuitable for transport due to their weight, dimensions, volume, or other characteristics such as fragility and perishable nature; – firearms and ammunition, unless they are hunting or sporting firearms. Firearms must be unloaded, locked, and appropriately packaged; – weapons such as antique firearms, swords, knives, and similar items may be accepted for transport solely at the carrier's discretion. If, despite the prohibition, any item mentioned in the previous paragraph is included in the passenger's luggage, the carrier will not be responsible for any damage or delay related to those items. If the carrier finds the aforementioned items during transport, it may refuse their further transport. The carrier may also refuse to transport as hand luggage and checked luggage any item that the carrier reasonably considers unsuitable for transport due to its weight, dimensions, volume, or other characteristics, or unsuitable for transport for safety reasons, or for the comfort of other passengers. The carrier may refuse to accept hand luggage and checked luggage that, in the carrier's reasonable opinion, is not appropriately and safely packed in suitcases.

Article 9.

TRANSPORT OF ANIMALS

The transport of animals is permitted, specifically dogs, cats, and birds. Animals mentioned in the previous paragraph are transported at the passenger's risk, and passengers bear responsibility for any damage caused by the animals. Passengers must ensure that the animals are adequately placed in appropriate containers/cages. Dogs must be on a leash. Service dogs, therapy dogs, or guide dogs may be transported outside the cage and can be transported without a muzzle, but they must not be placed directly next to children during transport. The dogs referred to in the previous paragraph must have an official harness. No travel fare is charged for the dogs mentioned in this article, regardless of the length of the journey. The carrier will not be responsible for the illness, loss, or death of the animals mentioned in this article.

Article 10.

CODE OF CONDUCT ON BOARD

The code of conduct on board is established in the interest of both the carrier and the passengers. If, in the carrier's assessment, a passenger behaves in a manner that jeopardizes the safe navigation of the vessel or any person or property on board, or disrupts crew members in the performance of their duties, or fails to follow any instructions from crew members (including, among others, instructions regarding smoking, drinking alcohol, or drug use), or if their behavior causes discomfort or distress to other passengers and crew, or results in damage or injury, the carrier may take necessary measures to prevent the continuation of such behavior, including restricting the freedom of such a passenger. In such cases, the passenger may be disembarked from the vessel or prohibited from continuing their journey at any disembarkation point without a refund for the purchased ticket, and they may be legally prosecuted for offenses committed on board and required to compensate for damages incurred. The carrier may also take measures to prohibit future travel by the passenger for any reason described in the previous paragraph, all for the sake of the vessel's safety. The captain reserves the right to change the scheduled route in the event of adverse weather conditions or similar situations.
During navigation, jumping from the ship into the sea is prohibited, and in the case of adverse weather conditions, any movement by passengers within the ship must be kept to a minimum and conducted with great caution. Passengers should be careful when walking on the outside of the ship and during disembarkation, as the deck may be slippery. Life jackets are located under the seats.
Smoking on the ship is prohibited. Passengers may only dispose of toilet paper in the toilet bowl. Throwing garbage and other objects into the sea is forbidden. Water supply may be an issue on board, so passengers are requested to use water rationally. The captain and other crew members are available for any inquiries. If they cannot provide a satisfactory answer, passengers are advised to contact the carrier at the email address luka@krilo.hr.

Article 11.

TRANSITIONAL AND FINAL PROVISIONS

These General Conditions apply to lines in public maritime transport for which the carrier has a regulated contractual relationship, as well as to the carrier's private lines in internal waters and international waters of the European Union.
These General Conditions will apply only if they do not conflict with applicable law. If any provision of these General Conditions is null under any applicable law, it will not affect the validity of the other provisions of these General Conditions. Unless otherwise provided in these General Conditions, in the event that these General Conditions and any other rules established by the carrier concerning specific areas differ, these General Conditions will prevail to the extent of the difference.
These terms of operation are published on the carrier's website and are available on each ship used by the carrier for transport on public maritime transport lines for which the carrier has a regulated contractual relationship, as well as on ships used for transport on private lines in internal waters and in the international waters of the European Union. Only the Croatian text of these General Conditions is authentic. In case of discrepancies between the English and Croatian texts of these General Conditions, the Croatian text shall prevail for interpretation purposes.

These General Conditions of operation apply from February 18, 2025.